Accurate & Precise

Privacy Policy

This privacy policy outlines how Metric Mortgage Corp, (Metric Mortgage Corp, ‘us’, ‘we’,
‘Company’) collect, hold, use, disclose and otherwise manage your personal information and comply with our obligations under the Federal and State laws. It applies to all of your dealings with us.
You will always be able to access a current version of our privacy policy on our website. Occasionally it will be necessary for us to update our privacy policy. When we do so, we will place a notice on our website.
How We Collect Your Personal Information
Metric Mortgage Corp collects your personal information for the following main purposes:

• To keep clients and contacts informed of current developments and the products and services we offer;
• To maintain contact with clients;
• To notify contacts and clients of events, products and services;
• To manage and administer the products and services we offer;
• To improve our websites to provide you with a personalized experience; and
• To provide you with information about other products and services we offer that may be relevant to you.

We may collect your personal information via a number of methods. These include in person at a meeting or seminar, when you register for e-newsletters, fill out a form, or correspond with us via our website, email or by telephone.
We never sell, rent or trade your personal information. We may share your personal information with our related companies and other third parties who provide services to us or on our behalf.
On occasion it may be necessary for us to collect your personal information from a publicly available source. We will only do so where you have consented, you would reasonably expect us to do so, or if it is necessary for us to perform a specific service.

By submitting your phone number to Metric Mortgage Corp, you
are authorizing a representative of our company to send you text messages and
notifications. Message frequency may vary. Message/data rates apply. Reply STOP
to unsubscribe to a message sent from us, and HELP to receive help.”


Personal Information Collected
Generally, the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number and business contact details. Where relevant we may ask you for other information. To deliver our more complex services, it may be necessary to collect information including employment status, income, dependencies and asset and liability information.
We may collect personal information such as your IP address and web activity through third party companies such as Pardot and Google Analytics if you interact with us over the internet.
Usually we will not collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, political opinions, criminal record, physical or mental health, or sexual orientation) from you. We may do so only if it is reasonably necessary for one or more of our functions and you explicitly consent beforehand.
How We Use Your Personal Information
We use your personal information to perform our services, respond to your requests and provide you with information about the Company.

We do not Share data with third parties for marketing/promotional purposes.

We may disclose your personal information to third parties who assist us to provide the products and services you request (e.g. a specified broker or accountant). With your verbal or written consent, we may use or disclose your personal information to the following third parties:

• Those that provide, manage or administer our product or service to you;
• Those involved in product planning and development;
• Your representatives, including your broker, accountant and legal advisers; and/or
• Those required or authorized by law, for example, government or regulatory bodies for purposes
• Related to public health or safety, the prevention or detection of unlawful activities or to protect public revenue.

We require third parties to protect your information in a manner consistent with Federal and State privacy acts. We will never sell your personal information.
We may use your personal information to market our services, including by phone, email or SMS. If at any stage you no longer wish to receive this marketing, please send an email to Metric Mortgage Corp with your full name, postcode, mobile number and the communication mediums you wish to unsubscribe from. We will endeavor to process your request within 21 days.

We will hold your personal information for such time as required to fulfil the purposes for which it was collected, or as required by law.
Security of Your Personal Information
We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. Your information may be kept in electronic form or hard copy.
We implement a number of processes to ensure your personal information is safeguarded. Our processes include the following:

• Information storage security policies;
• Security measures for systems access;
• providing discreet meeting areas for confidential discussions;
• accessed control for our Customer Relationship Management systems; and
• secure web forms when collecting sensitive information.

We take reasonable care to ensure any personal information you provide us via our website is protected. For example, if we require your sensitive information our websites have electronic security systems in place which include data encryption. Depending on your involvement with our Company and the type of information collected, user identifiers, passwords or other access codes may also be used to control access to your personal information.
Use of Cookies
You are not required to provide us with any personal information as a visitor to our website. You may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, please be aware that if this is impractical we may be unable to provide you with proper services.
In the future we use cookies on our website. These are small text files that are placed on your computer when you visit our website that provide us with information such as internet provider, date and time, search phrases, or referring websites. This information is not initially personally identifiable. However, it is likely to be once you provide us with your personal information. Cookies assist us to monitor traffic to the various pages on our website. This enables us to create a customized user experience. Most browsers are programmed to accept cookies. If you wish to erase or block Cookies, you may be able to do this by changing the settings of your browser.
Blogs, Forums, And Other Social Media
Metric Mortgage Corp communicates with clients by social media, forums and other interactive platforms. Any personal information you disclose on these sites may be read, collected and used by other users over whom we have no control.

Metric Mortgage Corp are not responsible for any use, misuse or misappropriation by other users of any personal information that you contribute in this manner.
Our website may include links to third party websites. If you access those websites you will be subject to their privacy policy, the terms and conditions of which may differ from our own. You will need to contact or examine those websites or companies directly to determine their privacy standards, policies and procedures.
Access To Your Personal Information
To request access to your personal information, please email
mhamilton@metricmortgage.com In certain circumstances we may be able to deal with your request over the telephone or in person. Otherwise we will endeavor to process your request within 21 days. In some circumstances we may refuse to give you access. We will explain why if that is the case (e.g. it may unreasonably affect the privacy of others).
We take reasonable steps to ensure that the personal information we collect and store is accurate, up-to- date and complete. Should you wish to access your personal information to ensure it is accurate, up-to- date, complete, relevant and not misleading, and if not, to correct it, please email mhamilton@metricmortgage.com, Inc.
Complaints
If you believe we have misused your personal information and would like to make a complaint, you can do so in writing by emailing or writing to Metric Mortgage Corp. We will endeavor to respond to your complaint within 30 days.
How to Contact Us
We are committed to respecting your right to privacy and protecting your personal information. You may request further information about the way we manage your personal information by contacting the Privacy Officer at Metric Mortgage Corp.
Mark Hamilton
mhamilton@metricmortgage.com
Metric Mortgage Corp
303 N. Glenoaks Blvd #220
Burbank, CA 91502
626-316-7289

"As you are on the verge of getting ready to make what is probably the biggest purchase of your life, I would highly recommend making Mark part of your team to ensure a seamless, painless loan funding experience.  He will…"

Jazmin Estrada

"Hi Mark, I will be getting the keys to my home today. I want to thank you for everything you have done. Thank you for your patience in helping me get thru this huge step in my life. You and…"

Ruben Cardenas

"Many thanks to you both for assisting me with this process. You’ve made what can seem like a daunting task very stress free. I’m very appreciative of your support and assistance every step of the way with this process. I’m very…"

Lilly

"Thank you Mark! You’ve been a pleasure to work with. I never imagined it would be this easy to refinance. Thanks for your services!"

Rebecca Simonson P.E., LEED AP

"Thank you for your assistance. As always you professionalism stands above any other Loan officer we have worked with in the past. You keep us well informed throughout the process and stay true to the time line .  We appreciate…"

Esther

"Thanks for all your hard work!! We appreciate it soo much! It's been such a pleasure working with you. With soo much stress at work and planning the wedding, we were so happy to have you working diligently on our…"

Amanda Ceballos